KCTV5.com released a report that a family was kicked out of their hotel room by management for reporting bed bugs! The hotel they pointed to is Value Place Hotel in Kansas City, MO (KC South – Grandview Triangle) 11301 Colorado Avenue Kansas City, MO 64137 (816) 761-4545
They stated that the management claims people like this bring in the bedbugs and kicking them out was the right thing to do. However, after researching this story, I found that comments were left on Trip Advisor reporting bedbugs back in September of 08.
A tricky tactic? Sure is, by kicking the family out, they put the family on the defensive and thereby reduce the chances Value Place Hotel will be sued. Amazing!
Here is a letter sent to hotel management by Angela Carpenter, who didn’t get the results she had hoped for:
To whom this may concern;
My name is Angela Carpenter.
I recently stayed at your location in Louisville KY. on Brookridge Village Blvd. I am writing in reguards to matter that I believe was not properly handled. I rented a room from 10-23-2012 to 1-22-2013. I rented room 419 initially, but was then moved to 330 which was a smaller and more affordable room. I moved in this room on 1-15-2013. (Might I add I do have a reciept that will back up the dates.)
On the 16th when I woke up I was covered in red bumbs on my face and arms. I thought maybe it was a allergic reaction because I do have skin allergies. During that day they began to itch and get become aggravating. I went home treated the bumbs, took benedryl and went to bed. The next morning they continued to get worse and worse. By the weekend my body was almost covered in this bumbs. I never thought to treat them other than an allergic reaction to something. But on the 21st when I went to speak to the manager to pick up some mail she asked me what was wrong. I told her the situation. Not 5 minutes later I got a knock on my door asking to check for bed bugs.
When the maintenance men were done looking. I asked was it bed bugs? They looked at each other and said YES!! I then asked what is going to be done. He said he would tell the manager and she what she wanted to do. I didn’t hear anything back from her. So I went down and asked myself what she was going to do. She said I called OPS but they couldn’t come out until the next day. I went on to work that afternoon and thought about it. And decided to check out immediately.
I was asked were the bed bugs the reason I was checking out I said yes. My aggravation is I was never offered another room. They never offered to clean the room, or give me a new mattress. They made me suffer in the infested room for another night. I never even got an apology from anyone. That is what upsets me most.
Here is my question to the Corporate office. I am very aware this matter was hush hush and no one knows about it. I’m sure it never even left the hotel. I had to uproot and move. I had to throw away a lot of my personal belongings. And had to spend almost every penny i had and had to borrow money from family to rewash clothes and everything that could be washed at a laundry mat.
The emotional and physical issues I have had to deal with to heal my body this week. I was going to let this go and caulk it up as a bad experience. But I just can’t. I am gong to be professional about this and keep it private. I will not broadcast it all over Facebook or to the Better Business Bureau for that matter. But I do ask to be refunded my last week stay there and be refunded the money I spent at the laundry mat, and also the money I spent at the pharmacy for medication to heal my body.
I will be expecting a response in a promptly manner.