Family Reports Bedbugs at Value Place Hotel and is kicked out!
KCTV5.com released a report that on Oct, 16, 2008 that a family was kicked out of their hotel room by management for reporting bed bugs! The hotel they pointed to is Value Place Hotel in Kansas City, MO (KC South – Grandview Triangle) 11301 Colorado Avenue Kansas City, MO 64137 (816) 761-4545
They stated that the management claims people like this bring in the bedbugs and kicking them out was the right thing to do. However, after researching this story, I found that comments were left on Trip Advisor reporting bedbugs back in September of 08.
A tricky tacit? Sure is, by kicking the family out, they put the family on the defensive and thereby reduce the chances Value Place Hotel will be sued. Amazing!
Story from KCTV5 can be found at: kctv5.com/print/17727509/detail.html
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The page on bedbug hotels serves as a warning resource for travelers.
Actually… I work at value place and personally call a pest control company the moment bed bugs are reported and they usually come out the same day. The housekeeping cleans the room very well and inspects for bed bugs, and again, if any are found we get pest control right away.
So if some one reports bed bugs they most likely brought them in. Its unfortunate but true. If they report them the firs day that is different, it means they may have been overlooked while being cleaned but that is highly unlikely. You can not stay an entire week and then report bed bugs, of course you will be kicked out. When bed bugs is definitely found we have to fumigate the room itself and the surrounding rooms, just to be safe.
Safety and cleanliness is our top priority.
I’m dealing with these nasty critters at the weekly rental I’m living in….. Management their is awful!!!!!! They bombed my room like they were supposed to. But they wouldn’t even allow my family to stay in another room until the cleaning was all day. So my family ended up sleeping on a dead bug infested carpet and they left the furniture in there with dead bugs also. I’m so disgusted by the way this situation was handled I promptly called their corporate office to complain that their manager of this building has absolutely no kind of compassion for his tenants. Wonder what he would do?
Gina the reason that you invested all that money is to replace the infested rooms beds and mattresses. Sounds like it was about 20 rooms or so?? LOL and you don’t see the problem?
I work for Value place and the VP of Operations got bed bugs from staying at a value place! He got them in the last month.
The reason that Value place has bed bugs is… They wait 2 weeks after the bed bug is reported and confirmed from (Fairfield, Ohio) Ecolab.. All of the other companies that Ecolab services have the bed bugs sprayed the same day!
It takes about 2 weeks for the paperwork to go thru and then Ecolab gets the ok to spray..This is why they have a problem..
The owner of the Fairfield location is also the owner of the Fort Wayne ind location..Owner is Cole Elis 614-469-8222 and area manager Chris arguello 317-513-1372 and VP of operations how had bed bugs Chris Metcalf.
hey how about some emails for these guys!!!!
Owner: coleellis@sbcglobal.net
Area manager: carguello@valueplace.com
VP of Operations: cmetcalf@valueplace.com
Oh before I forget David Redfern is the VP’s BOSS! call 1-800-value place and for David personally!
Fort wayne has the same problems.. In feb 2010 fairfield had 42 rooms down because of bed bugs? ahhhh they only have a total of 119 rooms and 3 of those rooms have employees staying in them.. All of the hotels have the same problems because of the way they handle the bed bugs!
I you ever say at value place and see beds and bed frames and mattresses being put in the dumpsters.. watch out its bed bugs!
More to come later!!
WOW, ina world where Presidents of companies turn the other cheek to complaints, Ms Gina-Lynne Scharoun actually responded to a complaint.
I commend this company, I have not had to stay at a value place, but I will try it because of the genuine concern she shows in replying to this post. we cannot all take to heart what is reported in the news, the news is meant to incite drama, if we fall for it, we become uneducated consumers.
Recently my son-in-law was working out of town and stayed at the ValuePlace in Byram, MS. The staff was wonderful, very courteous and customer oriented. He doesn’t smoke, but he took the only room they had which was a smoking room. He should have done a pre-stay walk, but did not because he trusted everything to be in order.
The deposit and first week’s stay were put on my credit card. When he checked out, the site manager told him the linens were missing and the comforter had a cigarette burn and stain on it that would require keeping my deposit. He reminded here that he had turned in the linens previously and purchased his own because the sheets put on the bed were stained and dingy. He also reminded here that he was a non-smoker in a smoking room and had no smoking company as he worked before daylight until after dark.
She agreed and said she would try to get the stain out. When my daughter contacted the corporate office about this lady’s attitude, they were told she would not even try to get out the stain because they called corporate on her and she would be keeping the deposit. There is much more involved at this point and I have contacted my credit card company and an attorney.
With all due respect to Ms. Trotter, she came to us through a non-profit organization asking for help to give her shelter until she found a home. We did so with generosity and an eye toward community involvement.
What our Kansas City franchisee should have added was that they recently invested $40,000 to ensure overall cleanliness of the property which included a professional inspection for bed bugs, and added special mattress pad covers to help prevent bed bugs.
Performing routine inspections, focusing on high cleanliness standards, and training property staff are all good preventative measures and are common practice in our hotel system. And, it is frequently and unfortunately a fact that bed bugs are brought in with a guest.
Since this facility had very recently been certified clean, we returned the money for Ms. Trotter’s stay to the non-profit group that had paid on her behalf. Since Ms. Trotter’s departure, the surrounding hotel rooms have been inspected and we have found no further evidence of bed bugs and the room in which she was staying has been treated and is now free of bed bugs.
We continue to make health safety, cleanliness and affordable shelter for our guests our highest priorities.
Gina-Lynne Scharoun, President of Value Place Franchise Services LLC