Family Reports Bedbugs at Value Place Hotel and is kicked out!
KCTV5.com released a report that on Oct, 16, 2008 that a family was kicked out of their hotel room by management for reporting bed bugs! The hotel they pointed to is Value Place Hotel in Kansas City, MO (KC South – Grandview Triangle) 11301 Colorado Avenue Kansas City, MO 64137 (816) 761-4545
They stated that the management claims people like this bring in the bedbugs and kicking them out was the right thing to do. However, after researching this story, I found that comments were left on Trip Advisor reporting bedbugs back in September of 08.
A tricky tacit? Sure is, by kicking the family out, they put the family on the defensive and thereby reduce the chances Value Place Hotel will be sued. Amazing!
Story from KCTV5 can be found at: kctv5.com/print/17727509/detail.html
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Recently my son-in-law was working out of town and stayed at the ValuePlace in Byram, MS. The staff was wonderful, very courteous and customer oriented. He doesn’t smoke, but he took the only room they had which was a smoking room. He should have done a pre-stay walk, but did not because he trusted everything to be in order.
The deposit and first week’s stay were put on my credit card. When he checked out, the site manager told him the linens were missing and the comforter had a cigarette burn and stain on it that would require keeping my deposit. He reminded here that he had turned in the linens previously and purchased his own because the sheets put on the bed were stained and dingy. He also reminded here that he was a non-smoker in a smoking room and had no smoking company as he worked before daylight until after dark.
She agreed and said she would try to get the stain out. When my daughter contacted the corporate office about this lady’s attitude, they were told she would not even try to get out the stain because they called corporate on her and she would be keeping the deposit. There is much more involved at this point and I have contacted my credit card company and an attorney.
With all due respect to Ms. Trotter, she came to us through a non-profit organization asking for help to give her shelter until she found a home. We did so with generosity and an eye toward community involvement.
What our Kansas City franchisee should have added was that they recently invested $40,000 to ensure overall cleanliness of the property which included a professional inspection for bed bugs, and added special mattress pad covers to help prevent bed bugs.
Performing routine inspections, focusing on high cleanliness standards, and training property staff are all good preventative measures and are common practice in our hotel system. And, it is frequently and unfortunately a fact that bed bugs are brought in with a guest.
Since this facility had very recently been certified clean, we returned the money for Ms. Trotter’s stay to the non-profit group that had paid on her behalf. Since Ms. Trotter’s departure, the surrounding hotel rooms have been inspected and we have found no further evidence of bed bugs and the room in which she was staying has been treated and is now free of bed bugs.
We continue to make health safety, cleanliness and affordable shelter for our guests our highest priorities.
Gina-Lynne Scharoun, President of Value Place Franchise Services LLC