I call the guy on duty and tell him about the air conditioner being broke and its very hot in our room, this was his response “we will have it fixed on Monday for now open your window”, My response “excuse me sir but can you get us another room, & how wood you like to be on vacation in 120 degree weather with no air in your room and have to open your window” Well of course he didn’t help so I called the supervisor, they never got back to us until the next day which is Sunday now & tells him to go ahead and give us another room, but at this point we already have everything unpacked and already getting use to the heat so me being nice says since its already Sunday night and yall are going to fix it.

Monday morning we will go ahead & stay in this room so it will save us some trouble of having to move to another jacked up room. Anyways Monday morning comes around and 8:00, 9:00, 10:00, 11:00 am goes around 12:00 pm so I call front desk & the supervisor answers I ask him “so what time are yall gonna replace our air conditioner?” His response was “They told me that yall were ok with the way it was” my response was “Heck no, we have been waiting since Saturday for a good air conditioner & have been waiting all morning because he promised us a new one on Monday morning, sir its Monday afternoon & we are on vacation really dont want to spend our vacation in this hot room”!

They replaced it FINALLY! By this point my blood is boiling. The internet connection & speed was horrible! Ok so we finally had a great vacation and its time to check out, they dont want to give us our $100 deposit back, they say it will be in, in a couple of days to call them then. Umm Heck no when you check in they promise your deposit back at check out.

Well I wasn’t leaving without it & I’m sure by this time they hate me but o’well I think if you spend your money on something then you should get the best out of it! So we get home after our 16 hour drive & our whole family has scabbies!!!

This is horrible I call corporate office of value place tell them everything and still haven’t heard anything back from them so I guess its time to call again!!! I think we deserve our money back!!!

I tried for 4 days to speak with the manager about that & a few other things. When he finally contacted us he said he would no longer charge us for the internet due to the fact that it was slow. That was appreciated! However, Memorial Day weekend we had to go almost all day without the internet because it wasn’t noted on our account that we would no longer be charged for the internet. Also, when we first moved in we were told that our room would be cleaned every other week, but on Thursday the housekeeper came to our room twice asking if we needed our room cleaned. That wasn’t the problem…the problem was that it seems like no one knows whats going on around there.

Next, on Friday we reluctantly paid for another week & went on about our day. Upon arriving back we encountered yet another problem…the front entrance door wasn’t working so we had to walk around the whole building while having both our arms full. When we got to our room our key wouldn’t work. I went back & forth to the office & back 4 times to get my key “re-keyed”. As it turns out the battery had run out on the door thing. Meanwhile my wife & I were stuck in the hall for 45 minutes waiting for someone to come fix the problem. One would think that routine maintenance would prevent such hassles!

To date, we haven’t received any compensation or even an “I’m sorry” for all the trouble. Last but not least, on Monday we had to check out before our departure time due to work. We did get our deposit back but we were not refunded the rest of out rent money. I understand that there are policies about early check outs, but considering all the aggravation we had to endure we figured refunding us our money was the least Value Place could do. Sadly, we were wrong! Also, upon leaving we were charged .32 cents that was taken out of our 100 dollar deposit for a phone call. We didn’t mind paying it, but its the principle of it. Value Place got nearly 200 extra dollars from us, but they still needed a lousy .32 cents. That is absolutely ridiculous & pathetic!!! We had no idea Value Place was so desperate for money!

My wife & I have traveled all across the South East & stayed in numerous hotels. We have NEVER had problems like these with any other place we’ve stayed. We’ve also never had to deal with such rude, incompetent & money hungry people. Needless to say, we are EXTREMELY disappointed with Value Place. We will NEVER stay at another Value Place nor recommend anyone else to! No one deserves to be treated the way we were treated.

After researching these bed bugs, there seems to be consensus that it takes 7-16 days for bed bug eggs to hatch. After hatching, the bug has to go through multiple molting cycles which can take up to a month. So, in conclusion, if you stay at a value place for a week and a half, without staying at any other hotels or ever even seeing a bed bug before and find them. If the previous is true, and you find fully developed adult bed bugs at Value place, they were there before you got there.

Some people just trust places to be properly cleaned, and unless you sweep the room with a magnifying glass you will not spot the bed bug eggs on a walkthrough of the room.

So if some one reports bed bugs they most likely brought them in. Its unfortunate but true. If they report them the firs day that is different, it means they may have been overlooked while being cleaned but that is highly unlikely. You can not stay an entire week and then report bed bugs, of course you will be kicked out. When bed bugs is definitely found we have to fumigate the room itself and the surrounding rooms, just to be safe.

Safety and cleanliness is our top priority.